You need a provider that you can trust to put in a network that is secure, to set up and support your users and to ensure your valuable company data is safely backed up and retrievable. A provider that can help you to function again quickly should disaster strike.
At JP Marshall Associates, we understand the small business challenge – we’ve been there! That’s why we offer a range of services that meet small business needs
Through key partnerships with leading vendors and distributors JP Marshall Associates can source the right products cost effectively
Remote Management Solutions allow our support team to monitor your IT and provide alerts if there are risks of intrusion or hardware failure.
Our Help Desk log activities and support calls, and manages the responses in an agreed timeframe.
Support Technicians provide telephone and on-site support to resolve customer issues.
Business and IT Alignment Assessments to understand where the business is now, areas where IT can support the business along with solution options, costs, impacts, business and technical considerations.
Microsoft Dynamics GP helps you to connect key areas of your business, helping to increase visibility and control your business. Microsoft Dynamics GP delivers comprehensive management functionality through a combination of unified business intelligence, collaboration and communication tools.
Microsoft Dynamics GP gets you up and running quickly with its speedy, adaptable deployment options.
Microsoft Dynamics CRM, relationship management application, provides access to a complete picture for each of your customers, allowing your employees to have a full understanding of the customer so that they can make quick and educated decisions that can lead to stronger customer relationships.
With Microsoft Dynamics CRM your data is available when and where you need it, both online and offline.
Microsoft SharePoint, a core server component of the Microsoft Office System, provides business users with the tools they need to effectively manage and share information.
Contact JP Marshall Associates to find out more about Document Management and how a Microsoft SharePoint solution can improve productivity for your team!
Your business is growing and you need help. You need controls to manage financial activities and to get a handle on revenues and costs. You want to see trends and insights on performance, not just overall but by department, by product, by customer. You want a solution that captures the data once, wherever it is generated, provides information that you can trust, delivered real time.
With over 11 years’ experience delivering solutions for our clients, JP Marshall Associates ERP team has helped our clients get the most from a leading ERP Solution – Microsoft Dynamics GP. Our Business Analysts work with you to understand your business, define processes, controls and outputs, supported by specialists in the Application, Database and hardware to make the solution deliver your requirements;
Reduced administration and increased productivity
Increased controls to manage financial activities
Real time information on Company Performance
JP Marshall’s ERP Team is experienced with on-premise or cloud based solutions and can provide insights to help you make a decision on which delivery option is right for you.
And once you are up and running, our team can continue to support your business and users, providing proactive services to maintain your application environment and reactive services in case of emergency.
Has your business outgrown traditional PC based server infrastructure where all your files were stored on a single PC and everyone shared files in that folder? Are you overwhelmed with your IT Infrastructure that you don’t know how to manage and plan going forward?
Let JP Marshall Associates help you establish and maintain a secure, stable and high performance IT Infrastructure for your business needs.
At JP Marshall Associates we partner with best of breed products to provide for your hardware and software based server solutions including:
- Server Configuration & Installation
- Cluster installation & maintenance
- RAID Configuration & Server hardware setup
- Infrastructure virtualization planning and implementation
- Development of WAN & LAN Architecture
- SAN configuration and planning
Contact JP Marshall Associates to discuss your IT Infrastructure design and how we can help you to optimize your operational efficiency.
Relocating an office may sound simple, yet in practice it can prove to be a complex issue. This is especially true today, when relocating an office means relocating IT communications – which requires careful planning and expert execution if business is to continue operating smoothly. Potential problems can seriously impact your business operations.
At JP Marshall Associates we have a wealth of experience in helping a wide range of clients move offices, we can help you manage all aspects of transferring communications, from advance planning, through moving and reconnecting hardware, to ensuring your communications operate just as before.
Network Design & Planning
WAN, LAN, VPN, Internet or Wireless, JP Marshall Associates has you covered. Whether your network needs fine-tuning or a total overhaul, we start by finding out what you need today and where you want to be tomorrow. Then we design, implement and manage your network to keep you forever at the top of your game.
At JP Marshall Associates we provide high quality technology cabling and wireless designs and installation services.
We have implemented both wired and wireless technologies for a many satisfied customers. We have also leveraged Virtual Private Network (VPN) technologies so that customers can link their geographically disparate offices over the Internet whilst maintaining the security of their critical information.
Remember when you moved into your new office, your Cable Rack was neat and tidy you could see all the available ports and connections. Fast forward to today and your cable rack now looks like a disaster area; new switches and patch panels have been installed, lengths and lengths of cable have been used to connect devices to the network. It is completely out of control!
At JP Marshall Associates we install network & voice cabling including Cat5 & Cat6. Whether you need a single cable drop, or need to cable the entire office we can handle it all.
We deliver cabling solutions that will benefit your company for many years in the future, meet your long-term business goals with office cabling services and office moving solutions that are designed to last.
Project Management & Consultancy
We want every project to be a successful one but we also recognise that every customer is different and so are the projects that we work on. At JP Marshall Associates we understand that there are five (5) key points to project success;
- Listen to our clients needs and requirements
- Plan the project stages and steps
- Create Clear Lines of Communication with the Client Project Team
- Manage any changes that may arise, ensuring that the client agrees to them
- Evaluate that the project is completed and delivered on clients needs
By outsourcing your IT support to JP Marshall Associates, you will be ensuring optimum return on investment with minimum ‘IT waste’.
With such flexibility, you will no longer have to rely just on internal IT delivery so your business can grow and adapt to market conditions faster and far more easily, as we adjust our service to suit your need.
Contact us today and discuss how you can Outsource with us.
Whatever your maintenance and support needs, we have a maintenance plan to suit you. Either Fixed Rate Monthly contract or Annual Maintenance agreements, we are confident that we have a service plan that will provide the level of service to meet your needs.
For customers requiring guaranteed, regular service management, we offer maintenance plans that are based on either a Fixed charge, whereby we carry out an agreed amount of work each month/quarter, or a flexible hybrid of our monthly and pay-as-you-go services to give you guaranteed regular support coupled with call-out support for irregular issues.
Our Remote Technical Support service not only provides a quick response, but reduces your need for unnecessary on-site visits. We attend to your IT issues remotely, allowing you to get on with your work with minimal down time.
How we support you
Our Microsoft Certified engineers can analyse and resolve some of your problems remotely, without the need to visit your offices.
Unlimited remote support is available over the phone, via email or through our interactive support line. Our Interactive support uses a web-based application that allows us to support you by viewing and controlling your computer remotely.
If you have a critical problem that cannot be resolved remotely, we will respond by sending an engineer to your office.
How we can help
Our flexible support option allows you to tailor this service to fit in with your budget. SLA Clients benefit from top priority scheduling:
- We can guarantee a response within two to four hours
- Experienced and fully qualified engineers will respond to your call
- Polite and well briefed, our engineers always place your business needs first
IT Support – Emergency After Hours
Our support engineers are available around the clock. If you need an engineer on site day or night any day of the year we will be there!