On-demand technical assistance for specific issues as they occur.
Comprehensive IT management covering all systems with proactive monitoring.
Shared IT management where responsibilities are divided between your internal team and our experts.
Troubleshooting, basic network support, hardware repairs, software help, email assistance, and basic backup setup.
Full-service IT management: help desk, system updates, cybersecurity, infrastructure optimization, compliance management, and backup and recovery.
Supplementary services: infrastructure monitoring, cybersecurity, project support, consulting, and strategic IT planning alongside your in-house team.
No continuous monitoring; issues are addressed reactively when reported.
24/7 proactive system and security monitoring with automated alerts and threat detection.
Combined monitoring: we manage security and performance monitoring while your team handles daily IT operations.
The client is responsible for identifying and reporting issues; fixes are reactive.
We take full responsibility for IT health, security, and ongoing operations.
| Shared responsibilities: We handle high-level monitoring, security, and escalations; your team manages internal support. |
Reactive — problems are solved after they happen.
Proactive — potential problems are identified and addressed before causing disruption.
Proactive and collaborative — early detection combined with your internal team's responsiveness.
Businesses needing occasional or emergency technical support without ongoing management.
Businesses seeking complete IT outsourcing for hands-off, worry-free operations and strong security.
Businesses with existing IT staff needing external expertise, cybersecurity support, or extra manpower for projects and scaling.
From forgotten passwords to frozen screens, small tech problems lead to big disruptions. Our Help Desk & Troubleshooting Support gives your team instant access to IT experts who fix issues fast to keep work moving.
When employees are stuck troubleshooting devices, work grinds to a halt, and frustration builds fast. Our Hardware & Device Support keep your computers, printers, and peripherals running reliably, so your business stays productive.
Login errors, delivery failures, and spam issues disrupt communication and increase security risks. Our Email & Microsoft 365 Support keeps your email and collaboration tools running smoothly, so your team stays connected and secure.
Firewall vulnerabilities and weak security protocols put your sensitive information at risk. JP Marshall’s Network & Internet Support strengthens your network security, keeping your business protected, compliant, and resilient.
One crash or cyberattack can wipe out your data.That means lost revenue, legal exposure, and broken customer trust. Our Backup & Recovery Solutions protect your business with secure, automated backups and fast recovery, so you’re always prepared.
When IT emergencies strike, every second counts. Server failures and network outages can quickly escalate into major threats. JP Marshall’s Emergency IT Support delivers fast, on-site help to restore operations before the damage spreads.
IT issues don’t wait for business hours, and neither do we. Our 24/7 Monitoring & Help Desk Support detects and resolves problems fast. Protect your business from downtime, data loss, and security threats… while you have peace of mind.
Outdated systems leave your business vulnerable to cyberattacks, downtime, and compliance issues. Reduce risk, improve performance, and save your team time with hands-off, reliable protection across your entire IT environment.
One cyber attack can disrupt your entire business. Stop ransomware, phishing, and malware with advanced, AI-driven cybersecurity and endpoint protection. Protect your operations before threats disrupt your business.
Managing IT infrastructure can be tough, especially with limited in-house support. Our Cloud & IT Infrastructure Management gives your growing business secure, scalable solutions built on Microsoft 365, Azure, and more. So you can focus on growth, not IT headaches.
Failing to comply with ever-changing compliance regulations can result in legal penalties, data breaches, and reputational damage. We help your business stay secure and audit-ready with expert policy guidance, security audits, and employee training to reduce risk.
Unexpected repairs, emergency fixes, and reactive maintenance can spiral IT costs out of control. Our flexible, cost-effective IT support plans give your business predictable pricing and expert service. Prevent issues, plan confidently, and scale without surprise expenses.
When internal IT teams are stretched thin, critical tasks get delayed and security gaps widen. Our co-managed IT support shares the load, handling infrastructure, compliance, and security so your team can avoid burnout and keep your business running smoothly.
A poor IT strategy leads to wasted spend and stalled growth. Our IT Strategy & Roadmapping aligns your technology with business goals to support smart planning, cost control, and scalable infrastructure that grows with you.
Overloaded IT teams struggle to manage growing security risks. Our Co-Managed Cybersecurity & Compliance service delivers 24/7 monitoring, expert guidance, and proactive protection to support your team without adding headcount.
Outdated servers and unstable networks drain productivity and invite risk. Our Co-Managed Network & Server Administration adds expert support, proactive monitoring, and secure optimization, giving your IT team the tools to keep infrastructure fast, stable, and scalable.
Complex IT projects can strain your internal team, leading to costly delays. Our IT Project Support & Consulting delivers expert guidance and hands-on support to execute migrations, deployments, and digital transformation on time and within budget.
When IT issues exceed your team’s capacity, delays and disruptions follow. Our helpdesk and escalation support services connect you with senior engineers who resolve complex problems fast to keep your systems running and your team focused.
