Following its acquisition of Terminix, Rentokil Initial strengthened its global footprint. But in Barbados, one key component was missing: modern IT infrastructure to match its operational ambitions.

With a decision to bring its financial reporting back in-house, they quickly realized they were working without the infrastructure to support it. No servers. No network. Just two standalone computers, none of which could meet the business’s growing operational and compliance needs.

With JP Marshall Associates as their managed IT partner, they moved from a disconnected, outsourced setup to a secure, fully supported environment that enabled the branch to operate independently, meet group-wide IT standards, and set the pace for other offices across the region.

We started with two computers and no infrastructure. Today, we’re the benchmark for IT compliance in the region, all thanks to JP Marshall’s consistent, reliable support.

Paula Jackman, General Manager, Rentokil Initial Barbados

The Challenge: A Strong Team Held Back by Limited Infrastructure

The Barbados team was capable, committed, and growing, but their technology environment hadn’t kept pace.

With no server, no internal network, and financial reporting handled externally, everyday processes required workarounds. At the same time, group‑wide IT standards continued to evolve, increasing the need for secure systems, clearer controls, and audit readiness.

Leadership faced a choice: continue working around the gaps or invest in a proper IT foundation that could support both current operations and future growth.

They chose to do it right.

The Solution: Purpose-Built Infrastructure and Long-Term IT Partnership

JP Marshall Associates worked closely with the local leadership team to design and implement an IT environment that aligned with global standards and supported  day‑to‑day operations on the ground.

What the team delivered:

• Infrastructure built from the ground up: servers, secure networks, and shared systems designed to scale with the business.
• User onboarding and guidance: hands‑on support to help staff adapt confidently to a structured IT environment.
• Ongoing co‑managed IT support: responsive local technicians backed by strategic oversight.
• Compliance‑focused guidance: continuous alignment with group IT requirements and reporting expectations.

The entire rollout was completed with zero disruption to operations and has continued to scale with the business. The partnership continues well beyond the initial setup.

The Transformation: : From Reactive Workarounds to Reliable Operations

After partnering with JP Marshall, the Barbados branch transitioned from a disconnected setup to a fully functional IT environment that supported day-to-day operations, financial reporting, and group-wide compliance.

With servers, a dedicated network, and structured IT support in place, the team no longer depended on external firms or ad hoc fixes. Financial reporting was brought fully in-house. Staff adapted to the systems with guided support, eventually reducing incident logs once dominated by password resets.

Thanks to JP Marshall’s support, the Barbados branch of Rentokil Initial became a standout performer in the region, often used as the internal benchmark for IT setup and performance.

The Results: A Model Branch That Sets the Standard

Since partnering with JP Marshall Associates, the Barbados office has achieved measurable operational improvements:

✅ Financial reporting fully managed in‑house

✅ Consistent compliance with group IT standards

✅ Fewer support issues as staff became more confident users

✅ Stable, scalable systems supporting long‑term growth

What Makes JP Marshall Associates Different?

When I reach out, I know someone will respond. That peace of mind matters.

Paula Jackman, General Manager, Rentokil Initial Barbados