Because your IT systems could fail at any time, you need a reliable support partner … someone who understands your business … someone with the people, the skills and the processes you need … someone who can respond immediately.
We can help by auditing your network; monitoring your servers; identifying, diagnosing and fixing problems remotely; providing a fast reaction Service Desk; scheduling routine engineer visits; and providing emergency engineer response when required.
Through our managed network services (with server monitoring), we can monitor key metrics on your systems 24 hours a day so that issues are identified early, and resolved before they cause you problems, thus minimizing any downtime.
Our aim is for you to offload the strain and administrative burden of IT support with service contracts that provide the flexibility you demand. The size of our team means that we can provide a qualified expert on your doorstep with the backup and support you require.
Whatever your maintenance and support needs, we have a maintenance plan to suit you. Either Fixed Rate Monthly contract or Annual Maintenance agreements, we are confident that we have a service plan that will provide the level of service to meet your needs.
For customers requiring guaranteed, regular service management, we offer maintenance plans that are based on either a Fixed charge, whereby we carry out an agreed amount of work each month/quarter, or a flexible hybrid of our monthly and pay-as-you-go services to give you guaranteed regular support coupled with call-out support for irregular issues.
Our Remote Technical Support service not only provides a quick response, but reduces your need for unnecessary on-site visits. We attend to your IT issues remotely, allowing you to get on with your work with minimal down time.
How we support you
Our Microsoft Certified engineers can analyse and resolve some of your problems remotely, without the need to visit your offices.
Unlimited remote support is available over the phone, via email or through our interactive support line. Our Interactive support uses a web-based application that allows us to support you by viewing and controlling your computer remotely.
If you have a critical problem that cannot be resolved remotely, we will respond by sending an engineer to your office.
How we can help
Our flexible support option allows you to tailor this service to fit in with your budget. SLA Clients benefit from top priority scheduling:
- We can guarantee a response within two to four hours
- Experienced and fully qualified engineers will respond to your call
- Polite and well briefed, our engineers always place your business needs first
IT Support – Emergency After Hours
Our support engineers are available around the clock. If you need an engineer on site day or night any day of the year we will be there!
Schedule a Meeting with a Professional Services Expert
JP Marshall Associates Co Ltd.
101 Woodford Street, Port of Spain,
Trinidad & Tobago
Tel: +1 (868) 222-4515
JP Marshall Associates Inc.
Barbados, West Indies
Tel: +1 (246) 430-8888